{{More than 20 years of experience}} in Customer Relationship Management has taught us that every customer is special.

As a long-term partner to the beverage industry, we at merkarion are familiar with both the basic requirements of the consumer goods industry as well as with industry-specific characteristics. This knowledge forms the basis for ProfitSystem – a CRM solution that combines the advantages of standard software with extensive options for customisation. This makes it very attractive to medium-sized companies from many different sectors.

Strongly positioned

Peter Adler, Stefan Welz, Thomas Engels (l.t.r.)

Our directors

At merkarion, we combine experience and market knowledge from many different sectors. Our qualified team of dedicated IT specialists and agents has focused its expert knowledge here – often for many years.

You can also benefit from the wealth of experience offered by our employees!

Till Becker
Team leader Service & Support
Project Manager

Thomas Merchel
Team leader Projects

Christian Surek
Team leader Sales
Project Manager

Steffen Spielkamp
Project Manager

Daniel Wurring
Project Manager

Versatile network

As part of the SMF group, which also includes Dortmunder SMF KG, Nicolai GmbH from Reilingen near Heidelberg and Pascada GmbH of Wiesbaden, we are constantly expanding our expertise by taking advantage of synergies within the Group.

In addition, we have formed strategic partnerships with a number of other companies in the industry. This constant exchange does not just contribute to the ongoing development of ProfitSystem, it also guarantees optimum integration with existing software environments.

Regional roots

Since 2012, our headquarters have been in the future-oriented PHOENIX West district in Dortmund. Constructed in accordance with plans by renowned Dortmund architectural firm Schamp & Schmalöer, choosing this location is a clear indication of the ‘structural change’ taking place in the region and the development of Dortmund as a centre of IT.

PHOENIX West, once the site of a blast furnace and steelworks, is now Dortmund’s premier address for innovative technologies and services. With excellent transport links to the city, motorways and Dortmund Airport, we are working on the CRM system of tomorrow surrounded by industrial monuments and beautifully landscaped grounds.