CRM is a centralized information and control system which connects employees from different departments forming a strong and successful team; thus increasing customer satisfaction. Instead of a complicated juxtaposition of different systems such as Excel, Outlook or even good old paper, the team is able to easily pull together with a reliable CRM solution. Integrated calendars inform about planned actions and provide access to the entire contact history of a customer. Thus, for example, a field representative can easily grasp when a colleague from the office last spoke on the phone with a customer and what agreements were made. The smooth departmental interaction promotes customer relations, as the customer feels well looked after and valued.
Employees are assigned purposefully and profitably and the potential and need for action in customer relations can be recognized early on.
ProfitSystem combines the advantages of a standard software with extensive possibilities for customization. You will not have to pay for extraneous features, but get exactly the functionality you need for your specific workflow. The ProfitSystem experience has also been proven effective in the day-to-day work life by numerous well-known companies, from various sectors, which have been successfully using ProfitSystem for many years. Added value is also given by the positive experience of working together with the merkarion employees, the short project periods and the very favorable price/performance ratio.
The Dortmund-based owner-managed merkarion GmbH has more than 25 years of experience in the consumer-goods industry with the topic Customer Relationship Management. As a long-standing partner of the beverage industry, merkarion knows the basic requirements of the consumer-goods industry as well as the industry-specific characteristics. This know-how comprises the foundation for ProfitSystem. A qualified team of committed multi-disciplined computer scientists and specialists applies its valuable expertise; obtained from various successfully implemented projects. Whether it is from the development to actual operation, project support always takes place from a single source. In addition, specially qualified employees offer training courses and workshops on dealing with ProfitSystem. When rendering support, merkarion relies on genuine, competent and accessible contact persons directly from the company instead of using the services of an anonymous call center.
Depending on the range of functions and the degree of customization, the introduction, including the workshop to productive operation, usually takes three to six months.
In addition to the desktop variant, ProfitSystem can also be used on tablets and smartphones. The App version of ProfitSystem makes it possible for field service representatives to be mobile.
Windows, Android or iOS devices receive access to all customer information directly at the point of sale.
Yes, because full offline availability of all data is essential for field work. That is why it goes without saying that ProfitSystem offers its full performance, regardless of whether a data connection is available or not.
ProfitSystem brings along a standard integrated test and development environment in addition to the productive environment. Adjustments to customizing or new program features can be tried out here safely. Above all, however, the fully integrated customizing functionality ensures that ProfitSystem is capable of releasing extremely high levels of customization and that an update to a current program version is possible at any time.
Yes, thanks to SSL encryption and a comprehensive authorization concept, the data is always protected against unauthorized access.
ProfitSystem has flexible connectors with which common ERP systems (SAP, Navision, INTEGRA, etc.) as well as third-party systems and text files can be connected. For example, sales data can be imported directly from ERP systems and other data sources such as shuttle lists into ProfitSystem.
As an official GEDAT partner, ProfitSystem offers a direct connection to the manufacturer module. This not only makes it easy to integrate and evaluate indirect sales data in the ProfitSystem, but also the reporting customer management becomes as easy as child's play.
Yes, as with the GEDAT connection, ProfitSystem offers the possibility to process digital sales notifications directly. With the pendulum center, you can comfortably carry out the address clearing in ProfitSystem and transparently display and analyze the indirect paragraphs.
Additional functions in ProfitSystem support the user in complying with the new regulations and assists in ensuring the specified level of protection for the customer data.
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